Shipping And Return Policy
Shipping & Return Policy
Thank you for shopping with Laotine.
We are committed to providing you with a smooth and reliable shopping experience. Please read our Shipping & Return Policy carefully before placing an order.
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you will receive a confirmation message/email along with tracking details.
Shipping Time
Estimated delivery time may vary depending on your location:
Within Gujarat: 2–4 Business Days
Rest of India: 4–7 Business Days
Please note that delivery timelines may be affected during festivals, sales, public holidays, or due to courier delays.
Shipping Charges
We may offer Free Shipping on selected products or minimum order values.
Standard shipping charges, if applicable, will be displayed at checkout before payment.
Order Tracking
Once your order is dispatched, tracking details will be shared via SMS, WhatsApp, or Email so you can easily track your shipment.
Incorrect Address & Delivery Issues
Please ensure that your shipping address and contact details are correct while placing the order.
We are not responsible for delays or failed deliveries caused by:
Incorrect address details
Customer unavailable at delivery location
Refused deliveries
Additional shipping charges may apply for re-delivery attempts.
Return & Exchange Policy
Return Eligibility
We want you to love your purchase. If you are not completely satisfied, you may request a return or exchange under the following conditions:
Return request must be made within 3–7 days of delivery.
Product must be unused, unwashed, and in original condition.
Original tags, packaging, and invoice must be available.
Products damaged due to customer misuse will not be accepted.
Non-Returnable Items
The following items are not eligible for return or exchange:
Sale or discounted products
Innerwear or intimate wear items
Customized or altered products
Products without original tags or packaging
Exchange Policy
Exchanges are subject to product availability.
Customers can request size exchange if the requested size is available.
In case the replacement item is unavailable, store credit or refund may be provided as per company policy.
Refund Policy
Once the returned product is received and inspected, refund approval will be processed.
Refunds are generally processed within 5–7 business days.
Refund amount will be credited through the original payment method or store credit, depending on the case.
Shipping charges are non-refundable unless the product received is damaged or incorrect.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with proper photos/videos for verification.
We will arrange a replacement or suitable resolution at the earliest.
Contact Us
For any shipping, return, or exchange-related queries, feel free to contact us:
Laotine
📧 Email: thelaotine@gmail.com
📞 Contact Number: +91 63563 71799
Thank you for shopping with us and being a valued customer. ❤️
